Conway >Automotive Sales & Services > Freyaldenhoven Automotive
1090 Siebenmorgan Rd, Conway, AR | Directions 7203235.098698 -92.416247
Mon-Thu 8am-5:30pm ; Fri 8am-5pm ; Sat Closed ; Sun Closed
Not Recommended! – I took my 69 VW bug to Freyaldenhoven after another mechanic messed it up, they called me after they diagnosed the problem and explained they could fix it and save me some money by salvaging the crankshaft which was damaged. I was thrilled, but several weeks went by and no word from them, so I kept trying to call back only to have their receptionist keep telling me that Roger (the owner I assume) would call me back, which he never did. Another week or so went by and I finally called back and demanded to speak to Roger to find out what was going on with my car. Roger finally came to the phone and explained that the crankshaft was "beyond repair." Upon asking a few more questions it became obvious that they themselves had messed up the crankshaft salvage job and had damaged it beyond repair, and were trying to bide time by avoiding my calls until a new crankshaft came in that THEY WERE GOING TO CHARGE ME FOR (>$1000!) I let them know that that was unacceptable since I was promised that the part could be reused, and asked them for a written documentation outlining everything they had done to the car since it had been in their shop (at least 2 months because of the extra time they had tried to buy.) I was told to come get the car and I would not be charged, as if they were doing me a favor by completely destroying a salvageable crankshaft and then not charging me! When I arrived to pick up the car I again asked for a written documentation and Roger screamed at me from behind the counter with my dad and a couple other clients sitting there in the shop. I got my car and left and I want to be REAL clear about this to anyone reading this who works in this shop: the only reason I did NOT have this settled in court is because I returned the car to the first mechanic who worked on it diligently over the next few weeks (and provided a free replacement crankshaft which YOUR SHOP screwed up) and got it running perfectly, free of charge. Obviously there are other clients of this shop who are very happy with the work they provided (in fact the glowing positive reviews are the reason I took my bug there in the first place) but I would not recommend this shop to anyone after the way I was treated and particularly after they would not accept responsibility for completely destroying my engine. The only reason they get one star is because of their attempt to salvage the crankshaft and save me some money (which I appreciate-- I am not an ingrate.) But once they botched the job to the tune of >$1000 repair all they had to do was pick up the phone and let me know what had happened. Instead I had to wait weeks and go through several phone calls to find out the truth, only to have them attempt to charge me for their mistake. Bottom line-- if you have been going to them for years and had no problems, I am sure you will continue to do so. For anyone else thinking about using them, be REAL careful and ask for their initial diagnosis IN WRITING, in case they try to swindle you like they did me.
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