9701 Interstate 30, Little Rock, AR | Directions 7220934.678934 -92.334126
Faulty Product & Horrible Customer Service – My wife and I purchased a Dryer and 2 Fisher & Paykel washers from this business (AAA Applainance). The first washer was purchased in 2002, when in quit working in December 2009, we purchased another one. It's now April 2012 and the water pump started leaking which shorted the Computer Board. After visiting the store to resolve the issue of the "Short Life Span" of this product, we got NO customer service/resolution at all. Instead in a deplorable attitude, we were told the water pump would cost $60 and the computer board would cost $175 to replace with a $60 service call. "This may fix your problem, we can't guarantee it." This is all Adam and his father, Steve could offer us. My wife and I left the store in dis-belief of the horrible customer service. We will file a complaint with the Better Business Bureau and inform ALL of our Facebook friends of our "Negative Customer Experience" with the business and the faulty product of Fisher & Paykel...TonyS
Worst customer service ever – My dryer was not working. So I called AAA Home Center to have them come look at it and fix it. The service person came out. He looked at the dryer. Turned it on and said it is working. Charged my $96 and left after 15 minutes. The dryer still won't dry clothes. The service person did not do anything that I didn't already know. I called the Manager and was real nice to him and requested that an inquiry be looked into the service that I got. After talking to him for a few minutes. He said that I could come by and pick up my check and pay the basic charge of $60 and get my other check back. Steve the MGR said, "Mr K....Will you do me a favor? I responded what would that be? He said, "Don't ever call us again."
I was shocked as to the customer service that I got. I wasn't even asking for my money back. I just wanted the service that I paid for.
I will never ever shop there again.
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